Curated Claude prompts written for support teams, cx leads and success managers. Every prompt below is a copy-paste scaffold — replace the brackets, run it in Claude, and ship.
Support quality lives in the small touches: tone, acknowledgement, the right next step. This pack systemises them. It includes macros for the highest-volume ticket types, de-escalation scripts for angry customers, retention saves for cancellations, and rewrites that turn a curt reply into something a CSAT-aware customer wants to receive. Outputs are short by default, link to a next action, and leave a human on the hook to make the call.
Copy any prompt, replace the brackets, paste into Claude. No account, no gate.
Rewrite this support reply to an upset customer so it (1) acknowledges the frustration in one sentence, (2) takes ownership without admitting fault, (3) states the next concrete step with a time. Keep under 80 words. Original reply: [TEXT].
Every prompt, model-specific variants, and weekly new drops.
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